The Code Of Conduct A Business For Personal Needs

Introduction Whenever you enter into a business, it can be for a wide range of reasons. Whether it’s a business for personal needs (i.e. a supermarket, clothing store or even a salon) or financial needs (bank can be used for a prime example), the businesses are aesthetically different, but the base is all the same. Their core contain a code of ethics and conduct that causes the business to run smoothly and efficiently. In this body of work, Cheesecake Factory will be the thoroughly examined. The examination will contain information about the organization’s Code of Conduct, the importance that it has on the business as a whole, the key steps that employees should follow and ways in which the restaurant can engage in socially†¦show more content†¦This is important because if the characters of the employees are in order, the company will be successful and the customers will have an enjoyable experience. Compliance with Laws are extremely important. It details that staff members and supervisors are to follow state, federal and local laws, as well as regulations, rules and regulatory orders at all times. The company also has a zero tolerance for harassment of any kind, drug and alcohol abuse as well as diversity and non-discrimination. This is extremely important because it goes hand and hand with the daily operations of the business. Anytime you have someone that breaks the law, whether it is sexual harassment, or abuse of any kind, it can cause a negative shadow to be cast on the organization as a whole and not on the individual. It can also become a legal liability. Manager and Personal Accountability go hand and hand. The code of conduct states that Supervisors should behave in a professional manner at all times, but it should also include staff members as well. The reason why this is vital and key is due to being a representation of the company when or when not on duty (on premises). Let’s provide an example, if John is the supervisor on duty and Jane and Susie are behaving in a childish and unprofessional manner, John should pull Jane and Susie to the side (not in front of customers) and address the issue at hand. When

President Ford A Visionary Leader - 1658 Words

Henry Ford Henry Ford was born a farm boy in rural Michigan and would rise from humble beginnings to be one of the pioneers of the auto industry where he would populate American landscape with his cars, to include 15 million Model Ts (Brinkley, 2003). Ford was a visionary leader which I will illustrate by showing you how he implemented the assembly line, resulting from ideas which he received from his intellectually stimulated employees and how he exercise the golden rule and payed ANY man $5 a day. I will then show you how, despite being a visionary leader, he was an unethical one because he failed to use accuracy, clarity and the consequence test to put his hatred for Jews in check. I will finish by showing you how I am a visionary leader, like Ford, and an Ethical leader, unlike Ford. I will demonstrate my visionary leadership by showing how I stimulated intellect and caused and AFSO21 event and exercised the rainbow rule when considering an award presentation. Additionally, I will show how I was an ethical leader by using accuracy, breadth and the consequence test to determine actions to take for a DUI. Visionary Leader Henry Ford had a vision to make the automobile so affordable that nearly every household would have one parked out front. His largest leap towards this goal was the introduction of the assembly line in 1913 (Brinkley, 2003). What I found even more interesting is the manner in which the idea had come about. There were a few individuals that claimShow MoreRelated Values-Based Leadership1409 Words   |  6 Pagesof leadership and authority. In his work, Boje, 2000 agrees with Burn’s that a moral value based leader, is the one who emphasizes social exchange between leader and follower in the form of the psychological and mutual needs contract driven by charisma, individualized consideration, intellectual stimulation and inspirational motivation.(Homrig, 2001) The transcendent values of transformational leaders have great potential to promote performance beyond expectations and to effect enormous change onRead MoreEssay about ansel adams1072 Words   |  5 Pageswas deeply committed to this cause. Adams met with and appealed to presidents Ford, Carter, and Reagan to make conservation a high priority. Adams efforts contributed to the Bicentennial Land Heritage Act, proposed by President Ford. It was a $1.5 billion dollar, ten-year commitment to our national parks, recreation areas, and wildlife sanctuaries (Kennerly, 1999). In 1979 former President Ford and Mrs. Ford sent a letter to President Carter recommending Adams for the Presidential Medal of Freedom,Read MoreAnsel Adams Photographer and Artist Essay example1128 Words   |  5 Pagesdeeply committed to this cause. Adams met with and appealed to presidents Ford, Carter, and Reagan to make conservation a high priority. Adams efforts contributed to the Bicentennial Land Heritage Act, proposed by President Ford. It was a $1.5 billion dollar, ten-year commitment to our national parks, recreation areas, and wildlife sanctuaries (Kennerly, 1999). In 1979 former President Ford and Mrs. Ford sent a letter to President Carter recommending Adams for the Presidential Medal of FreedomRead MoreCollective Perceptions Of Followers And Superiors1185 Words   |  5 Pagesbeing the creative force behind the iMac, a product that arguably resuscitated Apple and would later be the driving force in the Industrial Design Group at the company. 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Harley Arthur Davidson (Harley DavidsonRead MoreToyota4429 Words   |  18 PagesLeadership Styles 2 - 4 Question 2: Transactional or Transformational Leader 5 - 7 Question 3: Radical changes When Company Is in a Crisis 8 - 9 Question 4: Charismatic, Visionary and Culturally Consistent with Japanese Practises 10 - 12 Conclusion 13 Reference List 14 - 15 EXECUTIVE SUMMARY Hiroshi Okuda, a Japanese leader, became the president of Toyota in 1995. He was known for his outspoken and aggressive personalityRead MoreToyota4439 Words   |  18 PagesOkuda’s Leadership Styles 2 - 4 Question 2: Transactional or Transformational Leader 5 - 7 Question 3: Radical changes When Company Is in a Crisis 8 - 9 Question 4: Charismatic, Visionary and Culturally Consistent with Japanese Practises 10 - 12 Conclusion 13 Reference List 14 - 15 EXECUTIVE SUMMARY Hiroshi Okuda, a Japanese leader, became the president of Toyota in 1995. He was known for his outspoken and aggressive personality. HeRead MoreEssay on American Poverty Levels1217 Words   |  5 PagesAmerica: Its very roots were laid by pioneers and visionaries with a goal and a dream to accomplish something bigger then themselves. Though â€Å"life, liberty and the pursuit of happiness† was promised by our founding fathers, prosperity was not. (Declaration of Independence) For centuries immigrants have flocked our country seeking a better life. For some, it was to escape oppressive governments, escape famine and natural disasters. For a few, it was just for pure adventure. Most families gave up everythingRead MoreThe Invention Of The Light Bulb1299 Words   |  6 Pagesinventions and himself to the public. In 1870 formed numerous huge partnerships with many partnerships and developed his products for the highest bidder. One big partnership was Western Union Telegraph Company. This at the time was the industry leader at the time. In one such instance, Edison devised for Western Union the quadruplex telegraph, capable of transmitting two signals in two different directions on the same wire, but railroad tycoon Jay Gould snatched the invention from WesternRead MoreEffective Leadership Essay1798 Words   |  8 PagesLEADERSHIP The term leadership has been defined in many ways according to Howard Gardner (1995). President Harry Truman, an infamous leader could lead people to do what they do not want to do yet like it (Gardner, 1995; cited in Parker Begnaud, 2004). Eileen Ford from a well established modeling agency defines leadership as the â€Å"ability to convince people to do what you want them to do as if they have thought of it themselvesâ€Å"(Karns Bean, cited in Parker Begnaud, 2004). Leadership guru

The Amazon Rainforest Is A Vital And Spectacular Part Of...

The Amazon Rainforest is a vital and spectacular part of our planet. The forest spreads over nine countries on the South American continent which are Brazil, Bolivia, Peru, Ecuador, Colombia, Venezuela, Guyana, Suriname and French Guiana. It is the world’s largest remaining rainforest covering over 2.5 million square miles, with 63 percent of it resting in Brazil. (Finer 2008). It is considered the lungs of Earth. Giving the entire world population daily oxygen and absorbing our carbon dioxide. Industrialization is the main factor killing our rainforests. Because Brazil is speeding up productions of timber, metals, and beef, to boost their economy, the Amazon Rainforest is declining. The measurements of deforestation in the rainforest†¦show more content†¦The Amazon River is the second longest river in the world after the Nile and has the number one volume of water. It carries 500 billion cubic feet of freshwater, discharging out of Belem, Brazil, and into the Atlanti c Ocean. There it flows out 125 miles into the Atlantic before mixing with the sea salt water. (Butler 2008). There are also many tributaries that branch from the Amazon and supply water to various parts of the continent. Gold mining has caused large amounts of trees to be burned down for the creation of space. The mining process is done by removing the gold from ore by burning off a mercury additive, which leaks into the surrounding air, soil, and precious Amazon River. More fish are found with mercury poisoning as deforestation and the mining process increases. Dams are an innovative use of water energy. Because the Amazon River holds the most water of any river, it is plotted on with many energy projects. The World Bank has attempted to harness the energy power of the Amazonia water with a 5.8 billion dollar hydroelectric dam on the Xingu River, which is one of the largest rivers in the rainforest. This plan was halted when about 400 Brazilian Indians protested its construction. (Barbosa 2000). There are approximately 24 million people in the Brazilian Amazon. That does include its largest city of Manaus. Also approximately 200,000 indigenous Indians living in the Amazon currently. There are several

The Success And Failures Of The Movie Baseball For Thunder...

Jacob’s Success And Failures This is essay about my successes. Even though I have many of them here are some of them but first let me tell you a little about me. My birthday is in February. I have one sister and one dog. I love to go outside and play with friends or play sports outside. I play baseball for Thunder Academy and soccer for Broomfield Soccer Club. First, I will explain my successes. My first success is sports.I love to play sports. I play soccer and baseball like I said before. It is a success for me is because if I have stress which is very rare for me but it help relieve that stress from me so I can not loose sleep. Also, sports is a success for me because I have fun doing it and I am getting outside. Like some people just sit inside playing video games. It is one of my hobbies so I have fun doing it. Another success for me is, getting good grades. Last year I got all threes and fours and like 2 twos. This was one of my goals last year and I achieved it by worki ng really hard in class. I tried my hardest to focus in class, pay attention to all directions and complete all of my homework on time. I ended up at the end of the year getting honor roll which I was excited about when I got honor roll because that day I just realized that I had completed my goal. The last goal definitely not all of my successes but last one for the paragraph is, making a team for sports team. I made the top team for soccer in the soccer club so I was excited for that and

Capital One Free Essays

One had accumulated huge amounts of data during so many years. It is clear that they had enough data that will be the source data for the data arouses; a part of the operational layer. Another important part of this layer is the performance, it has to have a minimal impact in their system, and Capital One had dozen of analytics doing thousands of test and as a result of those tests, they were creating files that needed to be stored and also needed to be accessed. We will write a custom essay sample on Capital One or any similar topic only for you Order Now Layer. Hat reflected in the creation of files that needed to be stored and at the same time been accessed, the performance had to reflected a minimum impact on the , the creation of files that need to be stored Also, in this layer, it has to be insider to have a minimal impact In order for capital One to use their huge amount of data , First of all , Capital One had a huge amount of data. The data that Capital One had was stored in It was clear that Capital One n Thudded to use its huge amount of data in a better manner. By using data In Cuba they call it ‘The Crisis of October, here in the USA we call it â€Å"the Cuban Missile Crisis†. It was 50 years ago when the world stood still. There was the possibility Of a nuclear war, it seemed to be imminent. An American spy plane was flying over Cuba when it snapped aerial photographs of Soviet sessile sites that had the ability to strike most of the United States. Those missiles were only 90 miles away. The Soviets had never installed any missiles outside Soviet territory until now, and they were in Cuba. It seemed that Khrushchev, the leader of the Soviet Union, felt that the US would do little to resist Soviet Expansion in Cuba, since US had to cut all ties with Cuba due to its embraced to communism. What was the real reason for those missiles? Were the Soviets trying to alter the perceptions of the balance of power? Were they trying to protect the Cuban communist regime against an US threat? Were they really meant to not commit any aggression on the US? Nobody knows the real reason, although some people think that the introduction of those ballistic missiles into Cuba was a strategy from the Soviets to equalize the balance of power. They were hoping that this move would bolster their strategic military power and diplomatic political strength. Let’s remember that these two powerful countries have always been in a political contest. With this change of the Soviet military position they could even entice Latin Americans to embrace Soviet Communism, but the US did see the deployment of missiles in Cuba as a violation of international law. It Was a serious blow to the US. It was a deliberate political challenge to its leadership. A month previous to this crisis, Kennedy warned the Soviets that if any missiles were sneaked into Cuba a conflict will arise, so we can imagine that Kennedy’s reaction to the discovery of the missiles was tough; it create a very tense relation between the USA and the Soviets. It was very clear that Kennedy was deceived by the Soviets. There were many public statements that made him believe there wasn’t even the slightest intention of the Soviets to install any offensive armaments in Cuba. Even the Soviet ambassador to the United States, Anatoly Dobbin had inform Kennedy that the equipment being shipped to Cuba was for defensive purposes and did not represent any threat to the US. Kennedy had to act quick and firmly due to the political pressure and also to prevent a desalination of the balance of power, plus another reason; the elections were approaching, he had to get the missiles out of Cuba (â€Å"About the Crisis,† 2012). At this point, Kennedy believed that if the Soviet Union made the move, then they will get political advantage in its global struggle with the United States because it would blow the international prestige of the USA and, at the same time, strengthen the Soviet position in the Communist world. According to the transcripts from the Coxcomb tapes and the writings, Kennedy was also worried about Khrushchev challenge on the public opinion in Europe and all Latin America, he believed that he had to take actions against the Soviet union or they would think that he wont take any actions elsewhere. Kennedy announced quarantine as their first step in order to avoid any further introduction of more arms into Cuba. At the same time, an emergency meeting of the United Nations Security Council to back up the LOS in order to seek a dismantling and withdrawal Of the missiles in Cuba, all these under the supervision of the united Nations observers and a call for a convening of the AS (Organization of American States). Kennedy indicated that if the quarantine failed, then further actions will be justified. He was very clear in his speech; he said that the American forces were ready for al eventualities. At this point, Khrushchev realized that the US was ready to take any actions in order to get the missiles out of Cuba. Even though the quarantine seemed extreme and put a lot of pressure on the Soviets, it was also a smart decision, he was trying to create minimum risk of a possible war. There were other responses that the CSS could’ve use in this situation, but this was the most flexible to take. They could’ve gone for an air strike or an invasion, but this choice left a room for the Soviets to reconsider and take off the Island all their offensive equipment. We can see that it was a very smart decision, a decision taken in a very diplomatic way. It gave both parties enough time to weigh their decisions before moving to the next step (Hansen, 2007). Khrushchev knew that the tensions between the two powers were at its high and any escalation could’ve led to a disastrous confrontation. Instead, Khrushchev agreed to the US demands to dismantle their offensive weapons in Cuba under the supervision of the United Nations, and in return the US made an agreement to never invade Cuba. How to cite Capital One, Papers Capital One Free Essays Capital One is on a daily mission to improve its services. It was founded on the belief that ‘the power of information, technology and testing could be harnessed to bring highly customized financial products directly to consumers’. It surely have gained its customers’ loyalty through their experience in handling clients in preceding years and it surely have emerged into one of America’s largest consumer franchises. We will write a custom essay sample on Capital One or any similar topic only for you Order Now Capital One achieved many goals and gained many awards some of them are the following: * Ranked #148 on the Fortune 500   Ranked #15 by AON Hewitt Associates and FORTUNE magazine on â€Å"Top Companies for Leaders† list * Ranked on the annual InformationWeek 500 list of America’s most innovative users of information technology * Ranked Training magazine’s Top 125 companies for employer-sponsored workforce training and development * Listed on 2011 â€Å"350 World’s Most Admired Companies† by FORTUNE magazine * Named â€Å"Bank of Year 2011 – United States† by The Banker * Capital One ranked #23 on the â€Å"Leadership 500† (2011 Best in Leadership Development) by Leadership Excellence From those few awards mentioned above, it is clearly seen that this bank stressed on information technology development, a continuous improvement and its reputable status. It proved that it knows its customers and their needs and acted upon it. Capital One added value to its services by tailoring its customers’ needs; by knowing their customers they delivered ‘the right product, at the right price, to the right customer at the right time’. It enhanced its online servicing capabilities and offered its customers a various range of services. When entering its website you can go through the customer service page and see how they manage all of your requests through his online banking process. They offer managing your account online, paying your credit card bills, checking your last transactions, checking your balance, transferring funds, paying your bills, etc. and it’s all done online easily, quickly, and secured. All the above information made capital one a success, they added value to their services, they reduced their costs and in addition their clients’ costs, they managed the risks by knowing their customers, and finally created a new reality with their new and innovative products, services and business ideas. We can only wait for more improvements and new ideas to make businesses more efficient and easy to handle. How to cite Capital One, Papers

Human Power Management

Question: What is a Human Reource Management? Explain. Answer: A human resource management is the heartbeat of the company and they are responsible for managing the human power of that organization (Hayes, 2014). However, this business report emphasizes the change management in the hotel industry. A change management is defined as the systematic change approach both from the perspective of an organization and an individual. Frankland et al. (2013) stated that change management defines the implemented procedures within the workplace and provide a reason to change the entire system that will be beneficial for the organization. The primary objective for the implementation of the change management within the organization so that they can respond faster to customer demands and helps to align existing resources of the organization. In this business report, the Dawson Falls Mountain Lodge is being taken into consideration that is a small boutique facility of national repute in New Zealand within the Mount Taranaki National Park. Moreover, this report majorly focuses on the expansion of room capacity by 15 rooms and provides exclusive tramping packages to their customers. In addition to that, two project options for human resource change management will also be discussed which will be beneficial for the betterment of the selected organization. Identification of resistance This section comprises of the factors that will affect the Dawson Falls Mountain Lodges functionalities will expanding their room facilities by 15 extra rooms. Quinn et al. (2012) portrays that identification of the resistance is important as it will provide the managing authorities to overcome the challenges that will be the consequence of the change management. Moreover, the role of human management in this expansion of infrastructure will be illustrated in this report. Poor Communication with suppliers Keyton et al. (2013) depicts that in order to formulate new infrastructure raw materials have to be supplied by a constructor so that the infrastructure can be accomplished without any hassle. The Human Resource is involved in the selection of these suppliers, which is based on their reliability, quality, strong service and clear communication, financially strong, and has an effective partnership approach. Zhang and Venkatesh (2013) on the other hand, states that poor communication affects the organizational performance and lowers the efficiency. Effective business communication skills are crucial to successfully completing any project, as they are the key member of starting that project. Another challenge that is faced by the poor communication is the lack of understanding the hotels requirement and the quality of the products. Improper planning of infrastructure Proper planning is crucial for developing new projects and without which the entire project can be adversely affected. Some of the major problems that can be occurred due to poor planning are- over budgeted, poor quality that results in customer dissatisfaction, schedule failure, lost business and low team morale. Scharpff et al. (2013) portrays that poor planning of new infrastructure may utilize more budget than the allocated budget and hence the human resource must have to take in change of the financial statement so that they can be exact amount of budget can be spend on the pre determined plan. Moreover, the final project may not link with the proposed plan due to poor planning. Gao et al. (2013) on the other hand, depicts that not only the budget may exceed but also it may cross the deadline of the entire project. For instance, in this report, the project is in the expansion of 15 rooms and that may take five years to complete; however, if not planned properly, the project can take more than 5 years to accomplish this may result in low team morale and loose customer retention. Lack of luxurious requirements The concerned hotel is famous for the facility that they are providing to the customers which is the spectacular scenic beauty along with the exclusive adventure packages. The room has to be planned in a way that it will provide a beautiful window scene through which the customers can admire the clean green environment. Thus, Chin and Tsai (2013) portrays that the formulation of the new infrastructure may have the challenge of poor style of the rooms and windows that the human resource of the concerned organization has to look after so that they can provide their customer the best services. Recruiting skilled people One of the most important factors that the human resources have to ponder is to recruit skilled people, who can serve their best to the organization. Lloyd et al. (2013) depicts that the HR must have to possess a Hunters mentality so that they can recruit skilled people. Some organization follow the recruiting process of hire and fire which resembles the short-term survival of an employee within the organization; however, the new HR change management have to follow a process by which they can retain the employees for long-term (Hoque, 2013). The housekeeping boy, front office employees, night audits group, uniform service employees and others must have the skills to perform better under any circumstances and this can be evaluated properly by the Human Resource Department of Dawson Falls Mountain Lodge during the recruitment through personal interview or by taking some personal assessment test. Employee training Hon et al. (2013) states that provision of effective training to the existing employee as well as new recruited working personnel worth the investments. Wang et al. (2014) on the other hand depicts that if a organization provide proper training to their employees, they can diminishes the employee turnover. Moreover, the human resources can collaborate with some consultancy group or training centers that can provide them the training infrastructure or train the existing customers with the new technologies that are implemented in the hotel (Martnez-Ros Orfila-Sintes, 2012). In addition to that, the human resource departments may introduce inter-training programs and encourage their employees for taking participation in voluntary services so that they can gain better reputation in society that also enhance their CSR rating. All these activity surely will benefit the Dawson Falls Mountain Lodges to provide better services to their customers. Proposed project options This section of the business report focuses on the new human resource change management that will be better for the organizations productivity. Expansion of 15 new rooms needs work force to handle the functionalities of the new infrastructure and provide them training so that they can serve the customers in the best way. Dhar (2015) demonstrates that the employee training is important as it provides knowledge to the employee how to perform with proficiency and best of their ability within the workplace. AlBattat et al. (2013) also affirms that it provides knowledge of handling the organizational equipment so that no adverse situation can be created within the company. As mentioned above, the change management in human resource will be illustrated by the way they are handling their recruitment process for skilled employees (Wang et al., 2014). In order to complete the entire recruitment process with efficiency, the Dawson Falls Mountain Lodge must have to adopt following strategies: Recruitment from reputed university One of the most crucial factors for recruiting effective candidates is to select new graduated from reputed university or hotel management institutes is that they are already well-versed in the hotel management and how to handle the operational functionalities of the hotel and behaving with staffs (Milman Whitney, 2014). Thus, the human resource management can change their present strategy that is to select candidates based on mass recruitment to the campus in leading hotel management colleges so that they can get the best candidates for their new expanded infrastructure of the concerned hotel. Promoting the drive referrals system Dusheiko and Gravelle (2015) mentioned that one of the easiest ways to source talent are promoting referrals within the same origination. Since the Dawson Falls Mountain Lodge is expanding their room services, so they will need manpower to handle the business function. Thus the human resource should implement a theme-based, time-bound program, with prizes for employees referrals drives so that employee can help the human resource for more candidates (Burks et al., 2015). The human resources can also run a well-crafted, well-supported campaign so that they can provide training to these newly selected candidates. Provision of training from professional The present system for providing training to the employee is from the senior members of the hotel. These seniors have years of training in handling the hotel operations. However, the training process can be enhanced by providing them training from the professionals who leads the hotel industry by their innovative thinking and approaches (Wong Tang, 2012). In this way, the employee can learn how to enrich the existing hotel operations by implementing new idea within the workplace. Regular communication using innovative technology Training of the employee must have to be innovative enough so that every employee can learn the hotel ethics and legislations properly. Moreover, in a conventional way, the training procedure is done through by visiting the training centre after the working hour; however, the human resource department of the concerned origination should introduce e-learning method so that the employee can resolve their queries in real-time while serving in the hotel (Wang Lin, 2014). Build Elasticity and Consistency The human resource in the previous time selected the employees relying on a particular area of expertise. However, in order to bring change management the existing human resource can introduce a system where the selection of the people should be based on the ability that they can handle changing circumstances and workloads. Attend events other than job fairs Breaugh (2014) depicts that in the corporate world, the occurrence of office parties and cultural events are the part of the job. In addition to that, the hotel industry is also associated with the voluntary work, which they have to attend. Therefore, apart from recruiting the employees to form the job fairs, the human resources of the concerned organization can look for efficient employees other events. Harold et al. (2013) illustrated that the best candidates probably already have a job and hence locating the talented candidates in other events and offer them job opportunity will be beneficial for the organization. Commitment with third party training centers There are several recruiting agencies, which collaborates with the big industries so that they can provide training to their employees with the effective skills. The human resource of the concern organization can collaborate with the third party so that they can reduce the training infrastructure budget for providing training sessions to their employees. Evaluation of the entire process In this section, the evaluation of the training process is discussed. Wong and Tang (2012) elaborates that the human resources of the organization need to evaluate the employee's skills in the first four months through their working ability and achievements. Dusheiko and Gravelle (2015) illustrate that the human resources must assess their ability, evaluate the drawbacks of their knowledge, and try to resolve it based on their experience. However, they must provide them proper training and grooming to the appropriate person. For instance, if an employee belongs from the good background, it grooming is not required for that person as the person is well versed in the behaving good with the clients (Wong Tang, 2012). On the other hand, they those people must be provided process training so that they can handle the processing department. Moreover, assessments of the employees comprise of the regular test and personal review of their performance so that the human resources can select eff ective candidates and allocate them job responsibilities according to their performance. Furthermore, the candidates who are not performing to the benchmark set by the concerned organization, they must have to send for retraining. The primary objective behind this is to value the long-term relationship with the employees and nurture their talent and enriches their ability (Hoque, 2013) Following all these concern, the Dawson Falls Mountain Lodge will successfully manage the training process of their employees. Recruitments The purpose of this project is to expand the room capacity by 15 rooms. As per the identified resistance, the most probable issue that Dawson Falls Mountain Lodge would face is lack of recruitment skill. In order to expand the business process, it is highly important for the company to expand the workforce. Apart from that, the company needs to recruit skilled people in order to avoid uncertain situation (Karatepe, 2013). In order to lead a change human resource plan, it is highly important to improve the recruitment process. Therefore, this project option would be beneficial for the company. As per the current resistance, the company would require to improve their recruitment process along with training process for the existing employees (Li, Sanders Frenkel, 2012). Here, a five-year human resource plan has been introduced in order to improve the recruitment process of the organization. The change plan in recruitment process would help the company to recruit skilled employees. As t he company serves in hospitality sector, it is highly important to evaluate the applicants and their background before final selection. The employees will be responsible for dealing with the consumers directly (Wang, 2013). In this industry, the employees should have the ability to handle different type of customers. Sometimes, it is difficult to handle typical customers. However, the employees should have the ability of handling all types of customers politely. The above recruitment plan will help Dawson Falls Mountain Lodge to recruit skilful workforce within the estimated deadline. In order to perform the activities within the expected deadline, the company needs to implement efficient strategy for all the activities. The aim of the human resource team would be conduct an efficient group of people (Boella Goss-Turner, 2013). In this manner, the company would be able to change the human resource approach within the expected time. Apart from that, the proposed human resource plan would help the company to change the approach of recruitment and training process in an efficient manner. The overall goal of the company is to hire efficient workforce in order to expand rooms by 15. Moreover, the company needs to maintain the quality of service and therefore, the company will develop luxurious accommodation facility (Gin Choi, Kwon Kim, 2013). Achieving change human resource objectives would be easy with cohesive set of strategies. For example, the company needs to understand cultural background of the applicants in order to take the final decision. In service-based industry, employees are the one who deal with the consumers directly (Chen Shen, 2012). Therefore, the recruiters should consider the cultural background before recruiting the applicant. Following are the strategies that would be implemented in order to achieve the planned activities.In order to conduct efficient recruitment process, the company needs to implement online recruitment strategy. Here, the company needs to post the job requirements through different online platforms. It will help the company to promote the job vacancy among the applicants within short time span (Wang, Tsai Tsai, 2014). Nowadays, people rely on online activities and therefore, traditional recruitment portals are less efficient than the online. Here, the company needs to open an account by mentioning detailed information regarding the job vacancy. Apart from that, it will be easy for the organization to target the expected population through this strategy (Wan, Wong Kong, 2014). Online recruitment strategy will help the company to recruit employees from different geographical location. On the other hand, the company should adopt workforce diversity in order to reduce cost of training and development. A diversified workforce consists of both experience and inexperience employees (Brotherton, 2012). Therefore, employees with high experience will monitor the performance level of the newly recruited employees. Through this strategy, the company would be able to promote the job vacancy among the targeted population. The company would be able to conduct interview sessions with the interested candidates. Apart from that, campus interview will help the company to know the candidates before arranging the interview session (Karatepe, 2013). Here, the company needs to send their HR team to the targeted college or university. The respective HR team will conduct session with the students and will describe the job details in a proper way (Li, Sanders Frenkel, 2012). After that, the company would be able to select the desired candidates as per their skills and abilities. Word of mouthWord of mouth recruitment is something similar to the reference recruitment process. Here, the existing employees are responsible to refer other (Wang, 2013). In order to engage this recruitment process, the company needs to satisfy the existing employees at primary stage. If the current employees were satisfied, the company would encourage them for referring others. It would reduce recruitment cost of the company in an effective manner. The company needs to write the job description in an appropriate manner. The job description needs to be professional and attractive. In this manner, the company would be able to attract a range of applicants (Boella Goss-Turner, 2013). Moreover, realistic job preview would help the company to increase interest of the candidates. Ther efore, candidates understand their job role and expected skills and abilities before applying. The company should recruit the candidates as intern in order to understand their skills and abilities. The company should keep the employees in provisional period for first three months. If the management thinks that they are performing well, then final recruitment and selection would be done (Gin Choi, Kwon Kim, 2013). It would help the company to reduce organizational cost. During the period if internship, the company would train them according to the training and development planning. The proposed human resource management plan would help the company to improve the recruitment process in an effective manner. In hotel industry, it is highly important to have skilled workforce in order to satisfy the consumers (Chen Shen, 2012). Therefore, the company should recruit efficient employees. Apart from that, the training process should be efficient in order to ensure that employees have suff icient knowledge about their job role. According to the action plan, the company should promote the job vacancy at initial stage. In this manner, the company would be able to aware the applicants for the vacant position. Here, the job content should be prominent and easily understandable (Wang, Tsai Tsai, 2014). For example, candidates much understand the exact requirements of the recruiters. On the other hand, it is not expected to disclose every detail about the job vacancy. It can harm the strategic movement of the company negatively. The company should encourage the candidates to participate in face-to-face interview in order to know the other details. In this manner, the company would be able to attract the candidates more efficiently. The second activity would be gathering documents from the applicants. Here, the recruiters will collect resume from the applicants in order to understand their background. The company will implement online recruitment strategy in order to obtain candidates documents. After gathering the documents from the candidates, the company needs to evaluate the candidates initially (Wan, Wong Kong, 2014). Here, the first filtration process occurs, where the company will eliminate some applicants according to their parameters. In order to conduct efficient recruitment, the company needs to narrow down the selection process. It will help the company to arrange interview session with the deserving candidates. After selecting the deserving candidate profiles, the company will arrange face-to-face interview session, where the company will closely evaluate skills and knowledge of the applicants. Here, the company needs to prepare a set of interview questionnaire (Brotherton, 2012). The human resource management should evaluate the cultural background of the applicants in order to evaluate whether they would handle clients with politeness or not. After the interview session, the company will select the candidates and negotiate remuneration . However, the company will offer internship to the selected employees in order to evaluate their performance in practical field. After the internship period, the company will put the selected employees in training process (Karatepe, 2013). The training process would be process training in which the company will educate the employees regarding the service packages. The company will implement an internal recruitment process. Through this strategy, the company would be able to educate all level of employees regarding the service packages.When it comes to the strategies, the company will adopt online recruitment process in which it will be easy to attract the applicants. However, through this process, the company will receive a bunch of irrelevant applications. Therefore, the company needs to shortlist the applications before arranging the final interview session. On the other hand, the campus recruitment strategy will help the company to communicate with the applicants directly. Throu gh this process, the company would be able to reduce the time requirement of the entire process (Li, Sanders Frenkel, 2012). The word of mouth recruitment strategy would help the company to reduce the cost requirements in an efficient manner. Human resource team of Dawson Falls Mountain Lodge would overcome the resistance of recruitment process in order to ensure that the company has skilled and efficient workforce. Justification using exemplars from selected contemporary global hotel-management businessThe proposed action plan is efficient and it will help to improve the human resource processes in an efficient manner. The aim of these two projects is to improve training and development plan along with the recruitment process. The current need of the organization is to expand 15 rooms, which will require efficient workforce (Wang, 2013). According to the current situation, the company needs to expand their workforce in order to achieve the overall organizational goal. Apart from t hat, the company needs to improve knowledge and skill of the existing employees in order to improve their performance. In service-based industry, it is important to recruit the employees from good cultural background (Boella Goss-Turner, 2013). The candidates should have the ability to handle clients with politeness. Moreover, the company needs to improve performance quality of the current employees. According to the performance development plan, the company needs to understand performance quality of the employees. In this manner, it will be possible for the company to understand the difficulties that the workforce is facing. Apart from that, the company needs develop training programs. The management will develop different training programs for different employees. Implementing efficient training process would help the company to motivate the employees in an efficient manner.Nowadays, global organizations are paying close attention to the training and development process in order to improve customer satisfaction. In this technological era, organizations are adopting efficient technology in order to improve the organizational process. In case of service-based industry, companies are adopting efficient technological processes like online booking facilities (Gin Choi, Kwon Kim, 2013). Training and development process helps the organizations to ensure that employees understand their job role efficiently. Otherwise, it will harm motivation level of the workforce negatively. For example, Hotel Marriot is an international organization and providing quality service to the global customers. The company ensures that every employee has enough skill and knowledge. The training and development process that the organization provides to the employees helps to improve their performance quality (Chen Shen, 2012). Apart from that, training and development process helps to motivate the workforce. The employees need to know their job roles properly. Therefore, it is important to implement a suitable organizational culture in order to motivate the workforce properly.When it comes to the recruitment process, the proposed recruitment plan would help the human resource team of Dawson Falls Mountain Lodge to conduct efficient recruitment process. In the primary stage, the company would promote the vacancy details through online platforms. The online recruitment portals will help the company to attract lot of applicants towards the company (Wang, Tsai Tsai, 2014). Nowadays, global organizaiotons are conducting online job posting strategy in order to engage workforce diversity. In this process, organizations are attracting employees from different geographical locations. Therefore, Dawson Falls Mountain Lodge needs to implement the same approach in order to recruit skilful employees. According to the recruitment planning, the company should evaluate the candidates before finalizing the interview schedule. Through this process, it will be easy for the company to narrow down the selection process (Wan, Wong Kong, 2014). In order to conduct efficient recruitment process, the company should evaluate cultural background of the candidate. Global organizations are paying close attention to the cultural background of employees. The employees are solely responsible for communicating with the consumers. The aim of expanding the business by expanding 15 rooms would be possible through recruiting skilful workforce (Brotherton, 2012). Therefore, the company should set proper recruitment parameters in order to eliminate the non-deserving candidates. After this filtration process, the company should conduct face-to-face interview session with the candidates. Here, the company will evaluate skills of the candidates closely. For example, this evaluation process would ensure that the candidates are able to handle consumers with politeness.Reputed organizations like Marriot and Novotel conduct word of mouth recruitment strategy. This recruitment strategy helps the companies to reduce cost requirement of the recruitment process. Through this strategy, the existing employees of the organization play the role of job promotion. Therefore, the company would be able to understand cultural background of the applicants in an efficient manner (Karatepe, 2013). When it comes to the training and development process, these companies give value to the existing employees in order to increase their satisfaction level. Global companies believe in performance development plan rather than hire and fire strategy. In such organizational culture, employees feel self-esteemed, which tends them to refer others. Conclusion While concluding, it can be said that in order to implement change human resource management process, the company needs to lead two projects such as recruitment and development plan. Through these processes, the company would be able to improve skill and knowledge of the existing employees. Apart from that, this process would also help the company to increase the workforce, which will further help to achieve overall organizational objective. The propose action plan suggests that Dawson Falls Mountain Lodge needs to follow a systematic approach in order to improve skills and knowledge of the workforce. The company should collaborate with Third Party Company in order to improve the training and development process. The company will achieve two project options within five years. References AlBattat, A. R. S., Som, A. P. M. (2013). 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